Nationwide IT Support for the Fastener Industry
At WTC – Managed IT Services, we’re the nation’s trusted computer support provider for the fastener industry.
Managed IT Services Nationwide for Fastener Supply Companies
As a complete managed services company, WTC offers nationwide IT support tailored for the fastener industry, with over 200 years of combined experience in fastener-specific technology.
Among our highly skilled team, seven members have previously worked directly for fastener companies, ensuring deep industry knowledge and expertise. We support all fastener-specific software, providing superior, responsive assistance. From complete cybersecurity solutions to helpdesk support, WTC covers it all for the fastener industry.
Our fastener-specific software experience includes:
- INxSQL
- Business Edge
- Epicor Profit21
- Infor
- Oracle NetSuite,
- Sage 100
“We are partners with WTC because they listen to our needs with an experienced perspective that comes from knowing the fastener distribution industry, and its unique demands. They give us real solutions and eliminate numerous technology nuisances that our two previous providers made normal business. Our relationship goes beyond the typical supplier, customer relations and feels like being team members in doing business. They provide solutions that meet your technology needs, while giving you the personal attention you deserve!”
“Since moving to WTC our issues are minimal to none! WTC keeps us running, protected, and our new emergency back-up plan allows us peace of mind so we can focus on the job at hand without interruptions. The biggest benefit of WTC are the fast response times and the service they provide goes above and beyond in so many ways. WTC keeps us up to date, with the most current and protected equipment and services. I recommend them 100%, you won’t regret partnering with WTC!”
“If you are looking for a team of talented and knowledgeable people that will stop everything to resolve your IT issue, then you don’t need to look any further than WTC! Compared to other IT providers, WTC is readily available for us and consistently provides quality service. The benefit of switching to WTC is getting to know the kind, caring, considerate, and knowledgeable staff.”
“WTC has a deep understanding of the complexities of the Fastener Industry and the unique challenges we encounter daily. Together, we’ve successfully navigated a wide range of issues. They are more than just our Managed IT Services provider; WTC is a true partner in our growth and success!”
THE CHALLENGE
Referred to WTC through a fastener industry contact in 2025, this Chicago-based distributor had three problems compounding each other simultaneously. Their ERP system lacked the support it needed to run reliably. Label printers across the warehouse were failing at the worst possible times. And wireless coverage gaps left sections of the facility without consistent connectivity. None of the issues were isolated. Each one made the others worse.
WHAT WTC DID
WTC began with a comprehensive on-site assessment before touching anything. After understanding the full scope of the environment, the team upgraded key network infrastructure, implemented a standardized network design, installed additional cabling to close coverage gaps throughout the warehouse floor, reconfigured servers, and resolved the ongoing label printer issues.
THE OUTCOME
The full project was completed in 45 days. WTC now provides ongoing remote IT support from California, keeping the distributor’s systems stable without requiring a dedicated on-site resource.
Three Warehouse Problems. One 45-Day Fix.
Industry: Fastener Distribution | Location: Chicago, Illinois | Project Year: 2025
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Six Locations. Ten Years. Same IT Partner.
Industry: Fastener Distribution | Location: Northern California | WTC Client Since: 2014
THE CHALLENGE
When WTC began supporting this Northern California fastener distributor in 2014, the company operated six locations with a consistent infrastructure problem. Network performance was unreliable and ERP connectivity between branches was dropping. For a distributor depending on real-time inventory and order data across multiple sites, inconsistent connectivity was not a minor inconvenience. It was a daily drag on operations.
WHAT WTC DID
WTC migrated the company’s server infrastructure to Microsoft Azure and established direct, stable connections between all six locations. Alongside the migration, the team upgraded network equipment, wireless systems, security cameras, structured cabling, and VoIP phones across every site, modernizing the full technology environment in a single coordinated project.
THE OUTCOME
More than ten years later, this fastener distributor is one of WTC’s longest-running client partnerships. The infrastructure built in 2014 has scaled with the company through a decade of growth, and the relationship has not required a provider change since.
Complete Managed Services
With our managed services, we’ll handle all your IT services for a flat-rate fee, allowing you to concentrate on driving revenue growth.
