Managed IT Services
WTC’s managed IT services are ideal for growing companies that need predictable costs, 24/7 support, and technology that can keep up with their goals.
Our Managed IT Services
As an experienced IT managed services provider, we offer a full suite of IT support services to meet your operational, security, and strategic needs.
24/7 Monitoring and Helpdesk
Always-on monitoring and round-the-clock helpdesk coverage ensure problems are caught early and resolved quickly.
Cybersecurity Management
We defend your business from ransomware, phishing, and other threats with multi-layered protection, proactive updates, and compliance-focused protocols.
Cloud Hosting & Migration
Whether you’re migrating to the cloud or optimizing your infrastructure, our cloud services provide flexibility, uptime, and easy access across locations.
Endpoint & Device Support
From laptops to mobile devices, we manage and secure every endpoint to maintain network integrity and user productivity.
Vendor Management
We act as your liaison with third-party tech vendors to streamline support and eliminate finger-pointing.
Backup & Disaster Recovery
Protect critical business data and ensure fast recovery with automatic backups, cloud redundancy, and disaster recovery planning.
Strategic IT Consulting (vCIO)
Get guidance from seasoned IT strategists who help you align technology with business goals, forecast costs, and plan future upgrades.
A Smarter Approach to Outsourced IT Support
At WTC, our managed IT services aren’t reactive—they’re preventive. We combine continuous monitoring with a rapid-response helpdesk and proactive planning.
Guaranteed 2-Hour SLA
Our service level agreement guarantees a two-hour maximum response time for critical issues. In most cases, our team responds even faster.
Always-On Helpdesk
Need help late at night or on the weekend? Our 24/7 helpdesk is always available, ensuring you’re never left waiting when issues arise.
On-Site and Remote Service
We resolve most issues remotely, but when hands-on support is needed, we dispatch technicians directly to your location for seamless service.
Proactive Monitoring
Our tools monitor performance, flag potential vulnerabilities, and alert us to abnormal behavior, allowing us to act before problems affect your operations.
Let’s Build an IT Plan That Works as Hard as You Do
Stop settling for reactive support or outdated systems. WTC gives your business a smarter way to manage IT with 24/7 protection, long-term planning, and a support team that scales as you grow. Whether you’re looking to eliminate downtime, increase cybersecurity, or offload day-to-day tech management, we’re ready to help. Let’s talk about your goals and build an IT roadmap to match.
Industry-Focused IT Support With Real Results
We understand that different industries have unique needs. That’s why our managed IT services are tailored to the environments we serve—whether you operate a busy winery, a fast-paced manufacturing floor, or a regulated insurance brokerage.
Wineries
Wineries require reliable IT during peak seasons like harvest and tasting room hours. We help you maintain stable internet, protect customer data, and support business software so nothing interrupts your operations.
Manufacturers
Manufacturers face challenges like downtime, equipment integration, and multi-site management. We support real-time system uptime, secure vendor connectivity, and ERP integration so your production never misses a beat.
Fastener Manufacturers
Fastener manufacturers face precision-driven production schedules and strict traceability requirements. We help ensure that your systems stay online, your inventory and supply chain data are accessible in real-time.
Insurance Firms
We provide secure remote access, encrypted communications, and compliance-focused support for insurance professionals. Our team ensures agents and staff can work safely and efficiently from anywhere.
Why WTC Stands Out from Other MSPs for Small Businesses
Choosing an IT partner is a big decision, especially for businesses that rely on technology to grow and compete. Here’s why clients across industries choose WTC:
- Industry Expertise: We specialize in IT for manufacturing, wineries, insurance, and other regulated sectors.
- Rapid Response Times: Our SLA guarantees a fast, two-hour maximum response time.
- Custom-Tailored Solutions: We don’t use cookie-cutter packages—your IT strategy is built around your business.
- Transparent Pricing: No hidden fees or surprise charges. We offer clear, consistent pricing.
- Strategic Partnership: We become part of your team, working closely with your leaders to align technology with growth.
What Our Clients Say
“If you are looking for a team of talented and knowledgeable people that will stop everything to resolve your IT issue, then you don’t need to look any further than WTC! Compared to other IT providers, WTC is readily available for us and consistently provides quality service. The benefit of switching to WTC is getting to know the kind, caring, considerate, and knowledgeable staff.”
“Since moving to WTC our issues are minimal to none! WTC keeps us running, protected, and our new emergency back-up plan allows us peace of mind so we can focus on the job at hand without interruptions. The biggest benefit of WTC are the fast response times and the service they provide goes above and beyond in so many ways. WTC keeps us up to date, with the most current and protected equipment and services. I recommend them 100%, you won’t regret partnering with WTC!”
“If you are looking for a team of talented and knowledgeable people that will stop everything to resolve your IT issue, then you don’t need to look any further than WTC! Compared to other IT providers, WTC is readily available for us and consistently provides quality service. The benefit of switching to WTC is getting to know the kind, caring, considerate, and knowledgeable staff.”
“I have had the privilege of working with WTC as a contractor over the years, and they have consistently impressed me with their dedication to excellence. They are individuals of high character, deeply committed to their customers, and always striving to deliver quality solutions. Their fairness and collaborative approach make them a trusted partner and a pleasure to work alongside.”
“WTC Services laid out a map of everything step by step that we needed to do to become compliant, which was something we never could have done on our own. If you are interested in a cost-effective third-party IT support provider, with top notch expertise and the friendliest staff I recommend you check out WTC Services.”
“WTC has been a wonderful addition to our company! Having had two previous vendors for our IT issues I can honestly say they are just the best. Always available to help on any issues we have and have supplied us with fantastic security.”
“Will, Tom, Heather and the entire WTC team have been an integral part of helping me understand the importance of a cloud based system, the importance of cyber security, and managing the day to day IT needs for my company. The cloud based system was vital in the day to day operations of my company during the COVID shut down period. I highly recommend them.”
“Since joining the WTC Team of experts our comfort level has reached an all-new level. Knowlege, availability, response, + monthly newsletters of new ways to keep our computers and server safe, are just a few of the many joys you will discover if you have the opportunity to rely on this great company.”
“We are partners with WTC because they listen to our needs with an experienced perspective that comes from knowing the fastener distribution industry, and its unique demands. They give us real solutions and eliminate numerous technology nuisances that our two previous providers made normal business. Our relationship goes beyond the typical supplier, customer relations and feels like being team members in doing business. They provide solutions that meet your technology needs, while giving you the personal attention you deserve!”
“WTC has a deep understanding of the complexities of the Fastener Industry and the unique challenges we encounter daily. Together, we’ve successfully navigated a wide range of issues. They are more than just our Managed IT Services provider; WTC is a true partner in our growth and success!”
Future-Proof Your Business With a Smarter IT Strategy
At WTC, we believe your technology should drive progress—not hold it back. Whether you’re scaling operations, strengthening cybersecurity, or simply tired of piecing together unreliable support, we’re here to change the way you manage IT. Our team becomes an extension of yours, delivering responsive, strategic, and secure solutions that grow with your business.
Let’s talk about your goals and design an IT roadmap that makes sense—for today and the future.
